Why Do I Get Disconnected?

From Blue Frog Support

Most likely, your connection to Blue Frog is being dropped due to line noise. Today's modems claim to be "56k," but they really only have a maximum speed of 53 Kbps under ideal line conditions.

Regular telephone lines were only designed to handle speeds up to 9600 bps, but are tricked into going higher thanks to compression technologies. Unfortunately, this makes the higher speed connections (above 9600bps) more sensitive to line noise, and when the noise exceeds a modem's handling capacity, the modem will disconnect. Modems are designed to handle various levels of line noise during a call, but they may drop connections nonetheless.

To deal with line noise, you can take several steps:

1. Make sure the line noise is not caused by a line splitter or other telephone device. Try connecting your modem directly to a wall jack.
2. Check your voice line for static. Pick up your phone and dial 1, then listen for pops, clicks, or static. If you notice line noise, call your telephone company to try to improve the line.

If you are still experiencing problems maintaining a stable connection with Blue Frog, the following information should help you to resolve the issue.

Troubleshooting Steps

1. Try another access number
2. Add three commas to your custom suffix
3. Disable call waiting
4. Verify modem settings
5. Are you experiencing timed disconnections?